A reference field was added to the cases, this allows the users to identify the cases “their own way”. This new field can be used in different ways.

  1. Each case will continue to have the case number automatically assigned by the program, e.g. CAS00001240, but Customers (loan modification companies) with existing cases can continue to reference their cases by their original number being stored in the new reference number.
  2. If Company is processing more than one case per Home Owner (Home Owners with more than one property) the reference field may identify the multiple cases per Customer by entering the same reference number for all the related cases.